About Meal Mate DC

Meal Mate DC is a local boutique kitchen coaching and personal chef service caring for clients of varying tastes and needs in the Washington DC area (and sometimes further!). We hold a high standard for client care and service experience, whether through our weekly in-home meal preparations, elevated private dinners, or compassionate one-on-one kitchen coaching. We believe that effective organizational systems and a high caliber of team care are essential for delivering the quality we commit to.

Position Overview

We’re seeking a systems-thinking, proactive, detail-oriented Operations Assistant to support and streamline our growing business. This part-time role is ideal for someone with a startup mindset who’s eager to contribute across administrative, customer service, operational, and sales‑driven projects.

Our Ideal Candidate is:

• A Creative Problem-Solver–you believe that “if it ain’t broke”, it could still be better

• Startup‑Ready & Organized—you work well in a dynamic, fast‑paced, small‑team environment

• A Strong Communicator—you are friendly, professional, and clear in written, verbal, and in-person interactions with clients and team

• Detail‑Oriented—you are comfortable juggling multiple tasks with precision

• Tech‑Savvy—you are experienced with email, calendars, spreadsheets, and basic project management tools (e.g. Google Workspace, Asana)

• A Team Player—you have strong interpersonal skills and collaborate well towards a shared goal

• Adaptable—you are open to jump into ambiguous situations in a quick changing environment

Key Responsibilities:

1. Client & Event Coordination

• Manage service bookings and internal calendars

• Triage and respond to email/phone communications from leads, clients, and vendors

• Nurture client leads and onboard new clients
  Coordinate event logistics: finalized menus, dietary needs, guest count, equipment, travel, and staffing

• Support event execution: setup, closeout, grocery orders/pickups, deliveries, organizing materials

• Develop client documents: agreements, menu/event summaries, intake & feedback forms

• Maintain internal database of client/event info, recipes, and menus

• Assist with digital and print marketing materials and strategies

2. Staff Support & Team Operations

• Support with hiring, onboarding, and training new employees

• Assist in ongoing training and development for existing team

• Ensure key information, guidance, and policies are documented, organized, and accessible

• Coordinate team communications, meetings, and events

• Help manage staffing requirements and team calendars

• Support staff with day-to-day HR questions, site work needs, and internal systems

3. Finance & Administrative Support

• Oversee client payments and invoicing

• Process staff payroll and expense claims accurately and promptly

• Manage bookkeeping system, staff credit cards, and account-related needs

• Track receipts and financial documentation

4. Systems & Performance Improvement

• Monitor KPIs (e.g. bookings, lead response time, client satisfaction, scheduling accuracy)

• Conduct research on operations or HR topics as needed

• Learn and support team use of tools like Google Workspace, Notion

• Implement and refine systems for workflow efficiency and team/client satisfaction

• Participate in brainstorming sessions for menu design, sales/marketing, and service enhancements

5. Ad Hoc

• Other Services as agreed upon

Why You'll Love Working with Meal Mate DC

• Flexible Hours: Work 15-20 hrs/week with flexibility to suit your schedule

• Room to Grow: Shape company systems and culture while stepping into a variety of roles

• Start‑Up Energy: Be part of a growing relationship-based, chef‑led team focused on care and quality

Logistics & Compensation

• Location: Hybrid in the Washington DC metro area. In-person responsibilities will occur at various event locations, storage sites, stores and vendor locations, across the Washington DC metro area. Local travel required.

• Hours: part-time

• Compensation & Benefits: $23/hr, with travel mileage reimbursed, non-exempt

• Start Date: ASAP (August/September 2025 preferred)

To Apply

• You must be legally authorized to work in the United States. We are unable to sponsor applicants for employment visas.

• You must be open to work outside of traditional business hours. As a culinary service based business, our work often occurs in the evenings, nights, weekends, and occasional holidays. You’ll be offered flexible working days to accommodate for this.